Personal Information Privacy Policy

Solide Négocerine treats the responsible handling of your personal information as an essential duty. We explain openly what we collect, how we use it and why, how long we keep it, and which protections apply, in line with Canadian privacy requirements.

1. Privacy oversight and responsible officer

Under applicable privacy legislation, the website operator and the Solide Négocerine platform oversee the handling of your personal information. Our legal notices include contact details and further information. Privacy questions may be directed to our privacy officer.

2. Personal information we collect

We limit collection and use to information reasonably required to deliver services, satisfy legal duties and secure the platform. This can include:

  • Identity details: your first and last names and birth date, used to verify who you are and confirm your age.
  • Contact details: email address, optional telephone number, province or country of residence and, when relevant, postal address.
  • Account and usage records: payment information, deposits, withdrawals and transaction activity.
  • Technical and usage data: IP address, browser and device attributes, login times and connection records.
  • Verification materials: identity documents, proof of address or other information needed for KYC/AML procedures where applicable.

We normally do not seek sensitive information, including health information or religious views, unless the law requires it or you expressly authorize its collection.

3. How information is obtained

Information reaches us through a range of protected channels and activities:

  • Information you submit: for instance, when creating an account, changing profile details, completing verification or contacting us.
  • Information generated through use: including cookies, server records, analytics and technical data created by your device while you access the platform.
  • Information supplied by other organizations: such as payment providers handling deposits and withdrawals, KYC/AML service providers or social sign-in services when you permit the connection.

4. Reasons for using information

We handle personal information for defined, lawful purposes that are communicated to you, including:

  • Creating, administering and running your account, together with the platform features available to you.
  • Handling and securing payment activity, including adding funds to and withdrawing funds from an account.
  • Responding to support requests and providing suitable assistance.
  • Meeting legal and regulatory duties, including KYC, AML and tax-related requirements.
  • Defending our systems and limiting fraud, improper use and cybersecurity risks.
  • Reviewing and enhancing the platform and the experience it provides.
  • Sending marketing or learning materials only where you have chosen to receive them.

5. Grounds for processing

  • Delivering a requested service or taking steps at your request before entering into an agreement.
  • Satisfying legal duties, including anti-money-laundering responsibilities.
  • Supporting legitimate business interests, such as keeping the platform reliable and secure.
  • Using your explicit permission, including for optional functions or marketing messages.

6. When information is shared

Information is disclosed only when needed and to carefully chosen providers or other relevant parties, including:

  • Banks, financial institutions and payment processors involved in deposits or withdrawals.
  • Selected specialist firms conducting KYC/AML verification.
  • Cloud infrastructure and technology providers bound by appropriate data-processing commitments.
  • Analytics and security companies that use anonymized or pseudonymized data where practical.
  • Professional consultants, including legal and tax advisers, when needed for legal or compliance work.
  • Courts or public authorities when disclosure is legally required or necessary to protect legal rights.

We do not sell personal information or provide it to third parties so they can use it for their own marketing or commercial purposes.

7. Information handled outside Canada

Certain suppliers, such as cloud-hosting and analytics companies, may operate outside Canada. Where this occurs, we apply safeguards intended to protect your information in accordance with applicable Canadian privacy obligations.

8. Safeguarding personal information

We use technical and organizational controls intended to preserve the security of personal information, including:

  • Protected data transfers using up-to-date safeguards, including TLS 1.3 or a later version.
  • Robust encryption for sensitive stored information, including AES-256 where appropriate.
  • Routine security audits, penetration exercises and reviews conducted by independent experts.
  • Continuous monitoring for unusual behaviour and attempted unauthorized entry.
  • Role-based internal permissions that limit access according to work responsibilities.
  • Client funds maintained separately through regulated service providers.

No technical measure eliminates every security risk, but these controls are designed to substantially reduce the likelihood of unauthorized exposure.

9. How long information is kept

We keep personal information only for the purpose stated or for the period mandated by applicable legislation:

  • Throughout the time your account remains open and the applicable contractual relationship is in effect.
  • Following account closure, for the period required by law, which may be 5–10 years for tax and regulatory records.
  • When processing relies on consent, including marketing, until you revoke that consent.

When information is no longer necessary, we securely destroy it or remove identifying details where appropriate.

10. Your privacy-related rights

Depending on the circumstances, you may have the following rights concerning your personal information:

  • Ask whether we hold personal information about you and request confirmation of it.
  • Seek correction of inaccurate information or completion of incomplete records.
  • Ask for deletion where no legal requirement obliges us to retain the information.
  • Ask that processing be limited where permitted under applicable law.
  • Obtain information in a commonly used, structured and machine-readable format where portability rights apply.
  • Revoke consent for future processing whenever processing is based on that consent.
  • Submit a concern to the appropriate Canadian privacy or data-protection authority.

11. Cookies and related tools

Cookies and comparable tools help the website operate, understand visitor activity and make the experience easier to use. Necessary cookies may run as required; analytics and advertising cookies are used only with consent. Further details appear in our separate cookie policy.

12. Changes to this policy

We may update this policy from time to time to reflect changes in law, regulation or our services. The current version will remain available online, and material updates may be communicated by email or within the platform.

13. Privacy contact requests

For a privacy concern, a rights request or an explanation of this policy, contact us at $site_gmail or through the website contact form. Our privacy officer will assess your message and reply within a reasonable period.

By visiting or using Solide Négocerine, you confirm that you have reviewed this policy and accept its conditions.